Refund policy

Regular-priced items are eligible to be returned for a refund, store credit, or exchange within 45 days of the date marked delivered. We ask that items be unworn, unwashed, and in their original packaging, including tags. A fee of $7.50 is charged for all returns receiving a refund, however, if you chose to receive store credit this fee is waived.

Please initiate all refunds on your online account. 

Damage/Defective: If your item arrived damaged or became defective due to a manufacturers defect within 3 months, we will gladly help you replace the item. You must email a picture of the defect and your order receipt to info@butzeybabies.com. All claims for items that are damaged/defective upon arrival or were not received must be submitted within 7 days of the date the item is marked delivered by postal carrier. Should the item be a clearance item you will only be issued the amount paid for the item.

Submit a return request:

Click the profile icon in the store's navigation, or go to the refund policy, or a returns page, and then request a request a return. 

1. Log in to your account:

1. In the Email field, enter your email address, and then click continue. 
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email. 
3. Go back to the online store, and then enter a six-digit verification code. 

2. Click the order that you want to submit the return for. 

3. If your order has more than one item, then select the item that you want to return. 

4. Select a return reason and add a note for the store. 

5. Click Request return 

If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label. After the product is returned, you will receive a refund.